Privacy policy

PetLumina Privacy Policy

Effective Date: 7 October 2025

1. Information We Collect

When you visit PetLumina.com, we collect certain information to process orders and improve your experience:

  • Personal Data: Name, email address, billing / shipping address, and phone number.

  • Payment Details: Processed securely through Shopify Payments or PayPal – we never see your full card number.

  • Device Information: Browser, IP address, and cookies for security and analytics.

  • Order Information: Products purchased, order dates, and tracking details.

2. How We Use Your Information

  • To process, fulfil, and ship your orders.

  • To communicate about orders, support, and product updates.

  • To personalise marketing (e.g. abandoned-cart emails or discount offers).

  • To comply with legal obligations and prevent fraud.

3. Cookies & Tracking Technologies

PetLumina uses cookies and pixels from Shopify, Google Analytics, and Meta (Facebook/Instagram) to understand site traffic and ad performance. Cookies do not collect personal information and can be disabled in your browser settings.

4. Sharing Your Information

We share data only with:

  • Shopify: for secure checkout and site hosting.

  • Zendrop: to fulfil and track orders.

  • Payment Providers: Shopify Payments and PayPal for transactions.

  • Analytics Partners: for marketing and website performance.
    All third parties are GDPR/CCPA-compliant and use data only for legitimate business operations.

5. Data Retention

Order records are kept for tax and legal purposes for up to 5 years unless you request deletion of personal data not required for compliance.

6. Your Rights

Under GDPR / CCPA you have the right to access, correct, delete, or restrict use of your data. Contact us anytime at 📧 petlumina.team@gmail.com.

7. Data Security

We use SSL encryption, Shopify’s secure checkout, and limited employee access to protect your information.

8. Third-Party Links

Our site may include links to other websites. PetLumina is not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this policy periodically; the latest version will always appear here.

10. Contact Information

PetLumina, based in Queensland, Australia
📧 petlumina.team@gmail.com