PetLumina Terms of Service

Effective Date: 22 September 2026

1. Overview

This website is operated by PetLumina. Throughout the site, the terms “we”, “us” and “our” refer to PetLumina.

By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service together with our Refund & Return Policy, Shipping Policy, Privacy Policy and any other policies made available on our website.

These Terms apply to all users of the site, including customers and visitors.

2. Use of Our Website

You must be at least 18 years old, or have the consent of a parent or legal guardian, to make a purchase from our website.

You must not use our website or products for any unlawful or unauthorised purpose, attempt to interfere with the operation or security of the website, or infringe the intellectual-property rights of PetLumina or any third party.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

Product appearance may vary slightly from photographs due to lighting, screen settings, manufacturing updates or other minor variations that do not materially affect the product.

We may update or discontinue products and make reasonable changes to product specifications from time to time.

Third-party trademarks and product names displayed on our website remain the property of their respective owners. References to third-party products or services are used only where appropriate to describe compatibility and do not imply sponsorship or endorsement unless expressly stated.

4. Orders & Cancellations

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, obvious pricing errors, stock availability issues or misuse of our services.

If you need to cancel or modify an order, please contact us as soon as possible.

Because orders may enter fulfilment quickly, we cannot guarantee cancellation or modification once processing has begun.

If an order has already been dispatched, it may still be eligible for return under our 30-Day Money-Back Guarantee and applicable consumer law.

5. Pricing & Payment

Unless otherwise stated, prices displayed on the Australian version of our website are in Australian dollars (AUD).

Any applicable shipping charges, taxes or other costs will be displayed at or before checkout where required.

Payments are processed securely through the payment methods made available at checkout. PetLumina does not directly store complete payment-card information processed by third-party payment providers.

We reserve the right to change product prices and promotions at any time. Price changes will not affect orders that have already been accepted and paid for, except where required to correct an obvious error or as otherwise permitted by law.

6. Shipping & Delivery

Estimated processing and delivery times are displayed on our website or during checkout.

Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise. Delays may occasionally occur because of carriers, public holidays, severe weather, customs processing or other circumstances outside our reasonable control.

Tracking information will be provided where available.

If an order appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us so we can assist with investigating the shipment.

7. 30-Day Money-Back Guarantee, Returns & Refunds

PetLumina offers a 30-Day Money-Back Guarantee.

If you change your mind or decide that your purchase isn't right for you, you may request a return within 30 days of receiving your order, subject to the conditions set out in our Refund & Return Policy.

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs.

Products that are faulty, damaged, incorrect or otherwise fail to meet applicable consumer guarantees will be handled in accordance with our Refund & Return Policy and applicable law.

Our Refund & Return Policy forms part of these Terms.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms, our Refund & Return Policy, or any other PetLumina policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Our voluntary 30-Day Money-Back Guarantee is provided in addition to any rights you may have under Australian Consumer Law.

9. Intellectual Property

Unless otherwise stated, content created and owned by PetLumina on this website—including PetLumina branding, logos, written content, graphics and original website materials—is owned by or licensed to PetLumina and is protected by applicable intellectual-property laws.

Third-party trademarks, logos, product names, photographs and other intellectual property remain the property of their respective owners.

You may not reproduce, distribute, modify or commercially exploit PetLumina-owned content without permission, except as permitted by law.

10. Third-Party Services

Our website may use or integrate services provided by third parties, including payment processors, ecommerce platforms, shipping providers and other service providers.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

PetLumina is not responsible for third-party services to the extent permitted by law, but nothing in this section limits rights you may have against PetLumina that cannot lawfully be excluded.

11. Limitation of Liability

To the maximum extent permitted by law, PetLumina will not be liable for losses that are indirect or consequential and were not reasonably foreseeable as a result of our breach.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable law.

Where liability can lawfully be limited, PetLumina's liability will be limited to the extent permitted by applicable law.

12. Prohibited Conduct

You must not:

• use our website for unlawful or fraudulent purposes;
• provide false or misleading information when placing an order;
• attempt to interfere with the security or operation of our website;
• use automated systems to misuse or disrupt our services;
• infringe our intellectual property or the rights of another person; or
• attempt to obtain products, refunds or other benefits through fraudulent means.

We may restrict access to our services or cancel orders where we reasonably believe fraudulent or unlawful activity has occurred.

13. Errors & Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other information.

Where permitted by law, we may correct genuine errors and update information. Nothing in this section limits your rights under Australian Consumer Law.

14. Governing Law

These Terms are governed by the laws applicable in Queensland, Australia, subject to any rights you may have under Australian Consumer Law or other laws that cannot be excluded by agreement.

Nothing in these Terms is intended to prevent a consumer from exercising a right or remedy available under applicable law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, business practices or legal obligations.

The current version will be published on our website with an updated effective date. Changes will apply from the date they are published and will not retrospectively remove rights that have already arisen.

16. Contact Information

If you have questions about these Terms or an order, please contact:

PetLumina
Queensland, Australia
📧 petlumina.team@gmail.com